Privacy Policy

Introduction

a37 Inc. ("a37," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our process intelligence platform and related products (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access or use the Services.

Information We Collect

Information You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, company name, job title, and contact details when you register for an account
• Business Information: Information about your organization's processes, workflows, and operational data that you choose to share with our platform
• Communications: Information you provide when you contact us for support, provide feedback, or participate in surveys
• Payment Information: Billing details and payment information processed through our third-party payment processors

Information Collected Automatically

When you use our Services, we automatically collect certain information:

• Usage Data: Information about how you interact with our Services, including features used, pages viewed, and time spent
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Cookies and Tracking: We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns
• Log Data: Server logs, error reports, and diagnostic information

Information from Third Parties

We may receive information about you from third-party services you connect to our platform, including enterprise systems (ERP, CRM, etc.), authentication providers, and data integration partners. We only access data you explicitly authorize.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process intelligence analysis and generate insights about your operational processes
• Develop AI models and automation recommendations tailored to your business
• Communicate with you about updates, security alerts, and support matters
• Process transactions and send related information including confirmations and invoices
• Respond to your requests, questions, and feedback
• Monitor and analyze usage patterns and trends to improve user experience
• Detect, prevent, and address technical issues and security incidents
• Comply with legal obligations and enforce our terms and policies
• Send marketing communications (with your consent where required)

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest using AES-256 and TLS 1.3
• Regular security audits and penetration testing
• SOC 2 Type II compliance and adherence to security frameworks
• Access controls and authentication mechanisms
• Employee security training and background checks
• Incident response and business continuity plans

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using commercially reasonable means.

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who perform services on our behalf (cloud hosting, analytics, customer support)
• Business Transfers: In connection with mergers, acquisitions, or asset sales, with notice to affected users
• Legal Requirements: When required by law, court order, or government request
• Protection of Rights: To protect our rights, privacy, safety, property, or that of our users or the public
• With Your Consent: With your explicit consent for specific purposes

Data Retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When you close your account, we will delete or anonymize your data within 90 days, unless retention is required by law or for legitimate business purposes.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent where we rely on consent for processing

To exercise these rights, please contact us at privacy@a37.ai. We will respond to your request within 30 days.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant authorities, to protect your information in accordance with this Privacy Policy.

Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Services after such modifications constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: