Discover how teams are using Forge to reduce MTTR, cut escalations, and scale expertise across reliability, CI/CD, DevEx, infrastructure, and compliance operations.
For most teams, the core value proposition of Forge is straightforward: reducing mean time to resolution (MTTR), cutting escalations, and improving the Ops-to-Engineer ratio. In practice, this means teams can "scale expertise" — capturing tribal knowledge in workflows so that routine issues are handled automatically. As a result, engineers are freed up to focus on higher-quality work instead of spending their days buried in toil.
1. Reliability and Incident Management
Ops and SRE teams rely on Forge to codify and orchestrate the end-to-end incident lifecycle. For example, an alert workflow might:
Triage alerts automatically by filtering out noise from low-priority metrics or duplicate signals. Only actionable alerts escalate to humans.
Assemble context in seconds by pulling logs, traces, and recent config changes into a single incident thread—saving engineers from chasing multiple dashboards.
Execute known remediations such as restarting a failed service, draining traffic from a bad node, or resizing a misconfigured cluster.
Instead of every engineer repeating these steps by hand, teams build workflows once in Forge and reuse them consistently. The result is a measurable drop in paging volume, faster MTTR, and fewer handoffs to senior engineers.
2. Build and Release Engineering
CI/CD pipelines frequently break for repetitive reasons. With Forge, engineering teams orchestrate workflows to handle these failure patterns automatically:
When a build fails, a workflow can parse logs, detect that the root cause is a missing dependency, and suggest the exact apt-get command or pull request to fix it.
If a test suite shows flakiness, workflows can rerun the failing tests in isolation, mark them as flaky, and file a report so they don't block release gates.
At release cutoff times, workflows can generate status reports showing what passed, what failed, and which modules are risky—without manual compilation of test results.
These orchestrations keep pipelines flowing smoothly and reduce wasted developer time on issues that could be caught and handled automatically.
3. Developer Experience (DevEx)
Developer productivity is tied to the quality of their tooling and repo hygiene. Forge makes it easy to build workflows that improve this experience at scale:
A repo hygiene workflow can run nightly to prune stale branches older than 90 days, ensuring developers don't waste time rebasing against clutter.
A developer dashboard workflow can generate build and test health metrics every week, so teams can spot regressions early.
A PR review assistant workflow can lint, run lightweight tests, and propose small fixes before human reviewers even see the code.
These kinds of workflows don't just save time—they reduce friction in the developer workflow, making teams happier and more productive.
4. Developer Environment Management
Unreliable dev environments are a hidden productivity killer. With Forge, teams build workflows that enforce stability and hygiene:
A resource cleanup workflow can automatically delete unused VMs, containers, or preview environments after a fixed idle period—cutting cloud costs and avoiding clutter.
A cluster troubleshooting workflow can detect when a developer pod keeps crashing, collect logs, and suggest fixes (e.g., bumping memory limits) before the developer files a ticket.
A self-service reset workflow can allow developers to trigger a "reset my environment" job via Slack or CLI, with Forge orchestrating the teardown and rebuild of their environment in minutes.
By turning painful, ad hoc fixes into reusable orchestrations, Forge keeps developer environments reliable and self-healing.
5. Infrastructure and Access Management
Most Ops teams spend a huge share of their time processing repetitive tickets for access or new resources. Forge enables teams to build safe, auditable workflows to handle these:
A Slack-driven access request workflow can validate the request against RBAC rules, notify the manager for approval, and then apply the change in IAM—all while logging the event for audit.
A provisioning workflow can spin up a new Kubernetes namespace or cloud instance from a standard template, automatically tagging resources for cost allocation.
A DNS update workflow can safely handle developer requests to add new subdomains, verifying configuration and pushing changes without manual intervention.
These orchestrations reduce ticket volume, standardize execution, and enable developers to achieve faster turnaround times without compromising security.
6. Workforce and Compliance Operations
Workforce lifecycle management and compliance checks are repetitive but high-stakes. Forge workflows make them consistent, auditable, and hands-off:
For onboarding, a workflow can provision all accounts, set up dev environments, and grant permissions tied to a role—so new hires are productive on day one.
For offboarding, workflows can disable accounts, rotate API keys, revoke access, and reassign resources within minutes of a departure—removing risk of dangling access.
For compliance, workflows can run nightly to check that systems meet security baselines, collect logs and evidence for auditors, and flag non-compliant resources for remediation.
Instead of relying on humans to remember every step, Forge ensures these critical processes are repeatable, traceable, and secure.
By orchestrating workflows for incidents, builds, developer environments, infrastructure, and compliance, teams see fewer late-night pages, less time lost to repetitive toil, and more engineering capacity unlocked for strategic projects.
The ROI compounds quickly:
Lower operational costs through automation of routine tasks and resource cleanup.
Faster release velocity by reducing build failures and flaky test bottlenecks.
Stronger compliance and security posture with automated, auditable workflows.
Instead of adding headcount to keep pace with complexity, organizations use Forge to scale expertise without scaling costs. The outcome is simple: leaner operations, happier engineers, and a stronger bottom line.
